Terms and conditions

Terms & Conditions

General information

1.1 Accepting the Terms and Conditions (T&Cs)

Please read these T&Cs carefully as they affect your rights and liabilities under the law.

If you do not agree with these T&Cs or our Privacy Policy (PP), please do not access or make use of the Website. By using the Website you agree to be bound by the T&Cs and the PP.

We would encourage you to seek clarification on any part of the T&Cs that you are unclear about.

1.2 Introduction

WorkGuru Ltd is a company registered in England and Wales. Our company registration number is: 7118978 and our registered address is: The New Surgery, Brookley Rd, Brockenhurst, SO42 7RD. Our VAT number is: 975 3431 01. Our contact telephone number is 0800 088 6013 and our contact email address is theteam@workguru.org

The term "WorkGuru" or "we" refers to WorkGuru Ltd. The term "you" and "Member" refers to the user or viewer of the Website or Services. The "Website" refers to www.WorkGuru.org.

1.3 Making Changes to the Website and to the T&Cs

This Website is owned and operated by WorkGuru Ltd. Any use that you or others make of the Website is subject to these terms and conditions. WorkGuru may at any time make changes to the Website (including adding, removing or updating any content or feature) or revise these T&Cs.

If you continue to use the Website after changes have been made to these T&Cs, You are deemed to have accepted the change. Please review these T&Cs periodically to make sure you are familiar with the most up-to-date version.

2 About WorkGuru

2.1 About WorkGuru

WorkGuru is a supported, digitalised, learning programme designed to help people build and maintain emotional strength and resilience. It is aimed at people who are over 18 years of age. The tools used in WorkGuru include self-monitoring questionnaires and evidence based approaches designed to build emotional resilience. WorkGuru is a self-help programme for people with and without mild to moderate stress, anxiety and depression. It is not a substitute for clinical/medical treatment or advice.

If you are currently experiencing a serious mental health condition such that you are at risk of harming yourself or others you should not use or continue to use this programme but should seek urgent medical advice from either your Doctor, a mental health professional, or an emergency department of a hospital. You can contact the Samaritans via their website www.samaritans.org or by telephoning (in the UK) 08457 90 90 90 (ROI) 1850 60 90 90.

WorkGuru is not responsible for monitoring your use of the programme and is not required to follow up with you regarding your care.

2.2 Website Disclaimer

The information contained on the WorkGuru Website is for general information purposes only. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, availability or suitability of the WorkGuru Website, or with respect to any information or services we provide. Any reliance you place on such information is therefore strictly at your own risk.

2.3 Our Liability To You

The content of the WorkGuru Website and the services WorkGuru provide are intended for general information purposes only. They are not intended to be relied upon and are not a substitute for professional medical advice. We are not liable or responsible for any actions taken due to you having read or been told about such advice or other materials. In particular, to the fullest extent permitted by law, we give no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published on the Website or provided through the services. We do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this Website or through the services we provide to the fullest extent permitted by law.

3 Becoming a Member of WorkGuru

3.1 Registering With WorkGuru

To purchase places on WorkGuru please contact us at theteam@workguru.org or telephone 0800 088 6013

If a place has been purchased for you on WorkGuru you need to go to the relevant section of the Website, enter your code, register your name and email address and create a password to be used alongside that email address.

Once a code has been entered you will gain access to the WorkGuru Website.

You are responsible for updating your information and for maintaining the confidentiality of your account and password and for restricting access to your computer, mobile telephone, smart phone, tablet, iPad or any other device used to access the Website.

You are responsible for any activity that occurs using your email address and password.

By registering with WorkGuru, You warrant that you are:

I. Legally capable of entering into binding contracts; and
II. At least 18 years old.

4 Services

4.1 Services

Membership of WorkGuru is for 2 months. You can renew your membership on completion of those 2 months.

During those 2 months you can access the on-line self-help material and direct messaging support from a Job Coach.

4.2 Direct Messaging a Coach

WorkGuru provides asynchronistic (direct messaging) support from a Coach. You are invited to send a message to a Coach seeking information, clarification or support. The Coach will use best endeavours to respond within 24 hours.

4.3 Changing Fees and Charges

We may from time to time, at our sole discretion, make changes to our fees or charges. These changes will not be made retrospectively. Any sessions purchased before the changes to the fees take place will remain at the old rate.

4.4 Copyright

All material on this Website or delivered through our services (including software and content whether downloaded or not) remains the property of WorkGuru. Such content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted or sold in any form or by any means, in whole or in part without prior written consent.

4.5 Trademarks

All trademarks, service marks and trading names on this Website are the property of us and may not be used, reproduced, published, uploaded, posted, modified or transmitted in any way (other than for viewing the Website) except with our prior written consent.

4.6 Links to Other Websites

WorkGuru may at times contain links to other websites. Please be aware that third party sites are not investigated, monitored, or checked by us for accuracy or appropriateness. We are not responsible for any websites that you may access via recommendation or suggestion made on WorkGuru.

5 Making a Complaint

5.1 Making a Complaint

WorkGuru welcomes comments about the service we offer and we regret any Member having cause to make a complaint. If you are unhappy with any aspect of the service please contact us at theteam@workguru.org we will confirm that your complaint has been received within 48 hours of receiving it. We will then investigate and respond to your complaint within 10 working days.